CUSTOMIZED TRAINING SERVICES
Our clients tell us that the training we provide is useful,
practical and effective because we take the time to listen
and customize each training module to meet the specific
needs and situations of their company.
Our training topics are categorized into two areas: Management Development &
Personnel Development.
MANAGEMENT DEVELOPMENT
SUCCESSFUL BUSINESS STRATEGIES
It takes a lot to run a business today - vision, determination, creativity, courage
and sometimes even a little luck! The problem with relying on luck is, what
happens when your luck runs out? This seminar will reveal to you the five (5)
common characteristics of successful business people (no luck isn’t one of the
five!). Success itself means different things to different people. Those who have
mastered the five success characteristics have also found a balance in life
between career, family, social and physical needs.
EFFECTIVE MANAGEMENT
Effective management means being prepared with everyday tools to complete
your mission. This training will include techniques for personnel management,
communication, decision making processes, delegation, quality control, problem
solving and practical time management - all necessary skills for the 21st century
manager.
SUCCESSION PLANNING
Most businesses have invested a lot of time and money in their people. How do
you insure that you do not lose management talent, proprietary knowledge,
technical expertise and experienced employees. By the year 2012, individuals in
the 25 - 54 age group will compose only 66% of the workforce. We will give you
the tools for Succession Planning.
HIRE RIGHT - HIRE ONCE
The Department of Labor states that 50% of all employees leave their
employment within six months. These statistics ignore the number of employees
who remain on the job but are not productive. Replacing and training an
employee costs thousands of dollars. If you have been in business for any period
of time, you have probably had an employee that has cost you in goodwill,
money and disruption. Why do businesses still hire the wrong person? They do
not know how to find and retain the right personnel. We will give you a step-by-
step practical process to help you match the right person with the right job.
THE EMPLOYEE REVIEW - A MOTIVATIONAL TOOL
Most managers today dread the job performance review as much as the staff.
The review can be and should be one of the most motivational items for each of
the individuals involved. Communication, problem solving, praise and
teaching can all take place during the employee review process.
PERSONNEL DEVELOPMENT
THE PSYCHOLOGY OF BUYING - SALES TRAINING
Do you know how to motivate your clients to buy from you and not your
competition? The key to success in sales is understanding why people buy.
Today’s consumer is better prepared and informed than at any other time in
history. How prepared are you and your sales personnel to deal with today’s
consumer? This training will address why people buy and how you can help
motivate them to buy from you!
KISS 'EM TIL THEIR LIPS ARE CHAPPED - OUTRAGEOUS CUSTOMER SERVICE
There are three types of customers/clients. But only one of the three types is
the kind we are looking for. How do we make a customer /client become our
greatest cheerleader? We will talk about customer/client satisfaction and ways
of creating cheerleaders.
HOW TO DEAL WITH THOSE DIFFICULT PEOPLE
Difficult people are everywhere: a store clerk, a mother or father-in-law, an
employee, or an employer. Difficult people are here to stay. We must learn how
to deal with them, not how to avoid, destroy, or ignore them. We will talk about
the different personality types and how to work with each so that all involved
can benefit.
COMMUNICATION - MAKING IT WORK FOR YOU
Management has been defined as “obtaining the willing cooperation of people
and the proper use of resources to accomplish a common goal.” For this
definition to be brought to life, we must be able to express our goals, plans and
purpose. Communication is the sending and receiving of information - vital for
any manager. You will learn about the six elements of communication and the art
of understanding when you are communicating.
MANAGING TIME AND HAVING FUN DOING IT
“There are not enough hours in the day.” “If you want things done right, you
have to do them yourself.” Have you said this or heard it from those you work
with? Do you work late nights, weekends, and still miss the deadline? This
seminar will give practical ideas for effective time management.
Contact us if you would like a general outline for any of our training modules.
Our clients tell us that the training we provide is useful,
practical and effective because we take the time to listen
and customize each training module to meet the specific
needs and situations of their company.
Our training topics are categorized into two areas: Management Development &
Personnel Development.
MANAGEMENT DEVELOPMENT
SUCCESSFUL BUSINESS STRATEGIES
It takes a lot to run a business today - vision, determination, creativity, courage
and sometimes even a little luck! The problem with relying on luck is, what
happens when your luck runs out? This seminar will reveal to you the five (5)
common characteristics of successful business people (no luck isn’t one of the
five!). Success itself means different things to different people. Those who have
mastered the five success characteristics have also found a balance in life
between career, family, social and physical needs.
EFFECTIVE MANAGEMENT
Effective management means being prepared with everyday tools to complete
your mission. This training will include techniques for personnel management,
communication, decision making processes, delegation, quality control, problem
solving and practical time management - all necessary skills for the 21st century
manager.
SUCCESSION PLANNING
Most businesses have invested a lot of time and money in their people. How do
you insure that you do not lose management talent, proprietary knowledge,
technical expertise and experienced employees. By the year 2012, individuals in
the 25 - 54 age group will compose only 66% of the workforce. We will give you
the tools for Succession Planning.
HIRE RIGHT - HIRE ONCE
The Department of Labor states that 50% of all employees leave their
employment within six months. These statistics ignore the number of employees
who remain on the job but are not productive. Replacing and training an
employee costs thousands of dollars. If you have been in business for any period
of time, you have probably had an employee that has cost you in goodwill,
money and disruption. Why do businesses still hire the wrong person? They do
not know how to find and retain the right personnel. We will give you a step-by-
step practical process to help you match the right person with the right job.
THE EMPLOYEE REVIEW - A MOTIVATIONAL TOOL
Most managers today dread the job performance review as much as the staff.
The review can be and should be one of the most motivational items for each of
the individuals involved. Communication, problem solving, praise and
teaching can all take place during the employee review process.
PERSONNEL DEVELOPMENT
THE PSYCHOLOGY OF BUYING - SALES TRAINING
Do you know how to motivate your clients to buy from you and not your
competition? The key to success in sales is understanding why people buy.
Today’s consumer is better prepared and informed than at any other time in
history. How prepared are you and your sales personnel to deal with today’s
consumer? This training will address why people buy and how you can help
motivate them to buy from you!
KISS 'EM TIL THEIR LIPS ARE CHAPPED - OUTRAGEOUS CUSTOMER SERVICE
There are three types of customers/clients. But only one of the three types is
the kind we are looking for. How do we make a customer /client become our
greatest cheerleader? We will talk about customer/client satisfaction and ways
of creating cheerleaders.
HOW TO DEAL WITH THOSE DIFFICULT PEOPLE
Difficult people are everywhere: a store clerk, a mother or father-in-law, an
employee, or an employer. Difficult people are here to stay. We must learn how
to deal with them, not how to avoid, destroy, or ignore them. We will talk about
the different personality types and how to work with each so that all involved
can benefit.
COMMUNICATION - MAKING IT WORK FOR YOU
Management has been defined as “obtaining the willing cooperation of people
and the proper use of resources to accomplish a common goal.” For this
definition to be brought to life, we must be able to express our goals, plans and
purpose. Communication is the sending and receiving of information - vital for
any manager. You will learn about the six elements of communication and the art
of understanding when you are communicating.
MANAGING TIME AND HAVING FUN DOING IT
“There are not enough hours in the day.” “If you want things done right, you
have to do them yourself.” Have you said this or heard it from those you work
with? Do you work late nights, weekends, and still miss the deadline? This
seminar will give practical ideas for effective time management.
Contact us if you would like a general outline for any of our training modules.
 |
| |
 |
| |
 |
| |
 |
| |
 |
| |
 |
| |
 |
| |
 |
| 16870 West Bernardo Drive, Ste 400, San Diego, CA 92127 Ph: 858.674.6604 © Copyright 2006- 2008 Messer and Company, Inc. All Rights Reserved. |
| Home / Business Health Evaluation / Personnel Assessments / Staff / News / Articles / Firm Brochure / Training Brochure |
Taking Businesses to the Next Level
