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| Home / Business Health Evaluation / Personnel Assessments / Staff / Articles / Firm Brochure / Training Brochure 16870 West Bernardo Drive, Ste 400, San Diego, CA 92127 Ph: 858.674.6604 © Copyright 2006 - 2010 Messer and Company, Inc. All Rights Reserved. |
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CUSTOMIZED TRAINING SERVICES
Our clients tell us that the training we provide is useful, practical and
effective because we take the time to listen and customize each training
module to meet the specific needs and situations of their company.
MANAGEMENT DEVELOPMENT TRAINING
SUCCESSFUL BUSINESS STRATEGIES
It takes a lot to run a business today - vision, determination, creativity, courage and sometimes even a
little luck! The problem with relying on luck is, what happens when your luck runs out? This seminar will
five!). Success itself means different things to different people. Those who have mastered the five
success characteristics have also found a balance in life between career, family, social and physical needs.
EFFECTIVE MANAGEMENT
To be an effective manager you must be prepared with the tools needed to complete your mission. This
training will include techniques for personnel management, communication, decision making processes,
delegation, problem solving and practical time management, all necessary skills for an effective manager.
SUCCESSION PLANNING
Did you know that by the year 2012, the 25 - 54 age group will compose only 66% of the workforce? How do
you insure that you do not lose management talent, proprietary knowledge, technical expertise and
experienced employees? Do you have a plan for building the next generation of leaders in your business?
We will give you the tools needed to develop a succession plan and ensure your business will thrive long
into the future.
MANAGING TIME AND HAVING FUN DOING IT
“There are not enough hours in the day.” “If you want things done right, you have to do them yourself.”
Have you said this or heard it from those you work with? Do you work late nights, weekends, and still
miss the deadline? This seminar will give practical ideas for effective time management.
HOW TO DEAL WITH THOSE DIFFICULT PEOPLE
Difficult people are everywhere: a store clerk, a relative, an employee, or an employer. Difficult people
are here to stay. We must learn how to deal with them, not how to avoid, destroy, or ignore them. We
will discuss the different personality types and how to work with each so that everyone can benefit.
COMMUNICATION - MAKING IT WORK FOR YOU
Management has been defined as “obtaining the willing cooperation of people and the proper use of
resources to accomplish a common goal.” For this definition to be brought to life, we must be able to
express our goals, plans and purpose. Communication is the sending and receiving of information - vital
for any manager. You will learn about the six elements of communication and the art of understanding
when you are communicating.
SALES, MARKETING & CUSTOMER SERVICE TRAINING
THE PSYCHOLOGY OF BUYING - SALES TRAINING
Do you know how to motivate your clients to buy from you and not your competition? The key to success
in sales is understanding why people buy. Today’s consumer is better prepared and informed than at any
other time in history. How prepared are you and your sales personnel to deal with today’s consumer? This
training will address why people buy and how you can help motivate them to buy from you!
MARKETING FOR SUCCESS - WHAT YOU NEED TO KNOW
Hard work and a good reputation are no longer enough to ensure your success. Knowing how to connect
with your target market effectively is critical. Do you have the knowledge to systematically build a steady
stream of qualified prospects? This training will give you a step-by-step process that will help you
effectively market your business and generate more the leads you are looking for.
KISS 'EM TIL THEIR LIPS ARE CHAPPED - OUTRAGEOUS CUSTOMER SERVICE
There are three types of customers, only one of the three types is the kind you should be looking for.
How do we make a customer become our greatest cheerleader? We will talk about customer satisfaction
and ways of creating cheerleaders for you and your business.
HUMAN RESOURCE TRAINING
HIRE RIGHT - HIRE ONCE
The Department of Labor states that 50% of all employees leave their job within six months. These
statistics ignore the number of employees who remain on the job but are not productive. You have
probably had an employee that has cost you in client goodwill, money and disruption. Replacing and
training an employee costs thousands of dollars. So why do businesses still hire the wrong person? They
do not know how to find and retain the right personnel. We will give you a step-by-step practical process
to help you find and match the right person with the right job.
THE EMPLOYEE REVIEW - A MOTIVATIONAL TOOL
Do you dread job performance review? The review can be and should be a motivational opportunity for
each of the individuals involved. Communication, problem solving, praise and teaching can all take place
during the employee review process. Let us show you how it's done.
Contact us if you would like a more information about any of our training modules or how we can
customize training for you.
Our clients tell us that the training we provide is useful, practical and
effective because we take the time to listen and customize each training
module to meet the specific needs and situations of their company.
MANAGEMENT DEVELOPMENT TRAINING
SUCCESSFUL BUSINESS STRATEGIES
It takes a lot to run a business today - vision, determination, creativity, courage and sometimes even a
little luck! The problem with relying on luck is, what happens when your luck runs out? This seminar will
five!). Success itself means different things to different people. Those who have mastered the five
success characteristics have also found a balance in life between career, family, social and physical needs.
EFFECTIVE MANAGEMENT
To be an effective manager you must be prepared with the tools needed to complete your mission. This
training will include techniques for personnel management, communication, decision making processes,
delegation, problem solving and practical time management, all necessary skills for an effective manager.
SUCCESSION PLANNING
Did you know that by the year 2012, the 25 - 54 age group will compose only 66% of the workforce? How do
you insure that you do not lose management talent, proprietary knowledge, technical expertise and
experienced employees? Do you have a plan for building the next generation of leaders in your business?
We will give you the tools needed to develop a succession plan and ensure your business will thrive long
into the future.
MANAGING TIME AND HAVING FUN DOING IT
“There are not enough hours in the day.” “If you want things done right, you have to do them yourself.”
Have you said this or heard it from those you work with? Do you work late nights, weekends, and still
miss the deadline? This seminar will give practical ideas for effective time management.
HOW TO DEAL WITH THOSE DIFFICULT PEOPLE
Difficult people are everywhere: a store clerk, a relative, an employee, or an employer. Difficult people
are here to stay. We must learn how to deal with them, not how to avoid, destroy, or ignore them. We
will discuss the different personality types and how to work with each so that everyone can benefit.
COMMUNICATION - MAKING IT WORK FOR YOU
Management has been defined as “obtaining the willing cooperation of people and the proper use of
resources to accomplish a common goal.” For this definition to be brought to life, we must be able to
express our goals, plans and purpose. Communication is the sending and receiving of information - vital
for any manager. You will learn about the six elements of communication and the art of understanding
when you are communicating.
SALES, MARKETING & CUSTOMER SERVICE TRAINING
THE PSYCHOLOGY OF BUYING - SALES TRAINING
Do you know how to motivate your clients to buy from you and not your competition? The key to success
in sales is understanding why people buy. Today’s consumer is better prepared and informed than at any
other time in history. How prepared are you and your sales personnel to deal with today’s consumer? This
training will address why people buy and how you can help motivate them to buy from you!
MARKETING FOR SUCCESS - WHAT YOU NEED TO KNOW
Hard work and a good reputation are no longer enough to ensure your success. Knowing how to connect
with your target market effectively is critical. Do you have the knowledge to systematically build a steady
stream of qualified prospects? This training will give you a step-by-step process that will help you
effectively market your business and generate more the leads you are looking for.
KISS 'EM TIL THEIR LIPS ARE CHAPPED - OUTRAGEOUS CUSTOMER SERVICE
There are three types of customers, only one of the three types is the kind you should be looking for.
How do we make a customer become our greatest cheerleader? We will talk about customer satisfaction
and ways of creating cheerleaders for you and your business.
HUMAN RESOURCE TRAINING
HIRE RIGHT - HIRE ONCE
The Department of Labor states that 50% of all employees leave their job within six months. These
statistics ignore the number of employees who remain on the job but are not productive. You have
probably had an employee that has cost you in client goodwill, money and disruption. Replacing and
training an employee costs thousands of dollars. So why do businesses still hire the wrong person? They
do not know how to find and retain the right personnel. We will give you a step-by-step practical process
to help you find and match the right person with the right job.
THE EMPLOYEE REVIEW - A MOTIVATIONAL TOOL
Do you dread job performance review? The review can be and should be a motivational opportunity for
each of the individuals involved. Communication, problem solving, praise and teaching can all take place
during the employee review process. Let us show you how it's done.
Contact us if you would like a more information about any of our training modules or how we can
customize training for you.
