Customized Training

Our training has been proven effective because we take the time to listen and customize
each training module to meet the specific needs and situations of your company.

MANAGEMENT DEVELOPMENT TRAINING

Successful Business Strategies

It takes a lot to run a business today - vision, determination, creativity, courage and sometimes even a little luck! The problem with relying on luck is, what happens when your luck runs out? We have been advising clients in management strategies for the last 30 years, and have found five (5) common characteristics of successful business people. Success itself means different things to different people. Those who have mastered the five success characteristics have also found a balance in life between career, family, social and physical needs.

Effective Management

To be an effective manager you must be prepared with the tools needed to complete your mission. This training will include techniques for personnel management, communication, decision making processes, delegation, problem solving and practical time management, all necessary skills for an effective manager.

Succession Planning

How do you insure that you do not lose management talent, proprietary knowledge, technical expertise and experienced employees? Do you have a plan for building the next generation of leaders in your business? We will give you the tools needed to develop a succession plan and insure your business will thrive long into the future.

Managing Time &
Having Fun Doing It

“There are not enough hours in the day.” “If you want things done right, you have to do them yourself.” Have you said this or heard it from those you work with? Do you work late nights, weekends, and still miss the deadline? This seminar will give practical ideas for effective time management.

How to Deal With
Those Difficult People

Difficult people are everywhere: a store clerk, a relative, an employee, or an employer. Difficult people are here to stay. We must learn how to deal with them, not how to avoid, destroy, or ignore them. We will discuss the different personality types and how to work with each so that everyone can benefit.

Communication - Making It Work For You

Management has been defined as “obtaining the willing cooperation of people and the proper use of resources to accomplish a common goal.” For this definition to be brought to life, we must be able to express our goals, plans and purpose. Communication is the sending and receiving of information - vital for any manager. You will learn about the six elements of communication and the art of understanding when you are communicating.

SALES, MARKETING & CUSTOMER SERVICE TRAINING

The Psychology of Buying - Sales Training

Do you know how to motivate your clients to buy from you and not your competition? The key to success in sales is understanding why people buy. Today’s consumer is better prepared and informed than at any other time in history. How prepared are you and your sales personnel to deal with today’s consumer? This training will address why people buy and how you can help motivate them to buy from you!

Market for Success - What You Need to Know

Hard work and a good reputation are no longer enough to ensure your success. Knowing how to connect with your target market effectively is critical. Do you have the knowledge to systematically build a steady stream of qualified prospects? This training will give you a step-by-step process that will help you effectively market your business and generate more the leads you are looking for.

Kiss 'em til Their Lips Are Chapped - Outrageous Customer Service

There are three types of customers, only one of the three types is the kind you should be looking for. How do we make a customer become our greatest cheerleader? We will talk about customer satisfaction and ways of creating cheerleaders for you and your business.

HUMAN RESOURCE TRAINING

Hire Right - Hire Once

The Department of Labor states that 50% of all employees leave their job within six months. These statistics ignore the number of employees who remain on the job but are not productive. You have probably had an employee that has cost you in client goodwill, money and disruption. Replacing and training an employee costs thousands of dollars. So why do businesses still hire the wrong person? They do not know how to find and retain the right personnel. We will give you a step-by-step practical process to help you find and match the right person with the right job.

The Employee Review - A Motivational Tool

Do you dread job performance reviews? The review can be and should be a motivational opportunity for each of the individuals involved. Communication, problem solving, praise and teaching can all take place during the employee review process. Let us show you how it's done.

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