THE PSYCHOLOGY OF BUYING (SALES TRAINING)
The days of having customers/clients walk through your door are over. Today’s environment necessitates being able to market your services, your products, and yourself while maintaining the dignity and respect of your profession. Do you have the components for a successful marketing plan? How do you persuade a potential customer/client to your way of thinking? This program will address these issues and many more.
SUCCESSFUL BUSINESS STRATEGIES
It takes a lot to run a business today. We have been advising clients in management and marketing over the last 27 years and have found five (5) common characteristics of successful business people. Success itself means different things to different people. Those who have found success have found a balance between career, family, spiritual, social, and physical needs.
HIRE RIGHT—HIRE ONCE!
The Department of Labor states that 50% of all employees leave their employment within six months. These statistics ignore the number of employees who remain on the job but are not productive. Replacing and training an employee costs thousands of dollars. If you have been in business for any period of time, you have probably had an employee that has cost you in goodwill, money and disruption. Why do businesses still hire the wrong person? They do not know how to find and retain the right personnel. We will give you a step-by-step practical process to help you match the right person with the right job.
Effective management means being prepared with everyday tools to complete your mission. This training will include techniques for personnel management, communication, decision making processes, delegation, quality control, problem solving and practical time management - all necessary skills for the 21st century manager.
KISS ‘EM TIL THEIR LIPS ARE CHAPPED
There are three types of customers/clients. Only one of the three types are the kind we are looking for. How do we make customers/clients become our greatest cheerleaders? We will talk about customer/client satisfaction and ways of creating cheerleaders.
THE EMPLOYEE REVIEW: A MOTIVATIONAL TOOL
Most managers today dread the job performance review as much as the staff. The review can be and should be one of the most motivational items for each of the individuals involved. Communication, problem solving, praise, and teaching can all take place during the employee review process.